Shipping

What does shipping cost?

UK customers 

  • Orders under £20 - shipping cost £2
  • Orders over £20 - free shipping within the UK  with code SHIP20

Overseas customers

  • First item is £4 for shipping, then each additional item is an extra £1

When will my order ship?

Orders will be shipped within 4-5 working days.  If you require anything urgently drop us an e-mail before you place an order and we'll see what we can do!  In the event of high temperatures we reserve the right to update this, keep an eye on the message in the header for any updates. Please bear in mind that due to the current situation there are some delays to postal deliveries.

What shipping method do we use?

Everything is sent first class via Royal Mail in cardboard cartons. 

Where do we ship to?

We are happy to ship to anywhere where the temperature will not melt the chocolate. If you want to check before ordering please contact us, we reserve the right to refund or delay an order if we believe it will melt in transit. Please bear in mind that due to the current situation there are some delays to postal deliveries.

What we're doing behind the scenes

Though the shop remains closed, Team Dormouse are back making chocolate.  We are from the same household, walking into work to avoid public transport and practicing social distancing on the journey in and out.  We are following updates to government guidelines closely and increased our already vigourous cleaning schedule.